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| Position Reports to: |
Designated Manager or Supervisor, as assigned |
| Position Directly Supervises: |
None |
| Purpose of Position: |
Provides administrative scheduling assistance to customer service and shipping
departments. Overlooks production flow, tracks ship dates and provides direction to customer service staff. Performs variety of general office tasks. |
| Job Group Description: |
Scheduler |
| Overtime Status: |
Non-Exempt |
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| Essential Duties: |
Level 1
- Coordinates and performs a range of department support activities; serves as a liaison between other
divisions/departments.
- Provides administrative support such as checking on shipping dates, case scanning and scheduling new shipping
dates.
- Completes date changes on the case box and makes date changes in the DL Plus and GCM.
- Communicates with customers, colleagues, dental technicians and mangers in a prompt articulate manner.
- Maintains a day to day professional relationship with dental technicians and managers.
- Assists customer service staff, floor supervisor and mangers in case search .
- Observes production flow.
- Distributes cases to the dental technicians.
- Monitors rush case flow.
- Identifies which technician worked on a particular case.
- Schedules new shipping dates.
- Coordinates directly with customer service staff
- Completes special projects as requested by manger, supervisor or customer service representative.
Level 2
- Performs all essential duties as Level 1.
- Makes outbound phone calls to dental offices and notifies them of shipping dates and verifies shade
information when needed.
- Follows-up on specific requests made by the doctors on the particular cases.
- Coordinates directly with customer service staff.
- Coordinates with payroll administrators in case of mix-up cases.
- Reviews work orders’ accuracy by comparison to Rx directions.
- Enters and adjust unit numbers in DL Touch.
- Verifies if the right models match the right case.
- Trains technicians how to scan cases.
- Trains technicians how to print case reports.
Level 3
- Performs all essential duties as Level 2.
- Investigates and resolves departmental issues.
- Trains new schedulers.
- Coordinates with GCM support group.
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| The preceding functions have been provided as examples of the type of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. |
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| Objectives or Goals to Measure Performance: |
- Timeliness in completing assignments.
- Accurate work product.
- Adherence to Company and Division policies and procedures.
- Customer/Client satisfaction.
- Positive team attitude.
- Taking initiative in unassigned tasks.
- Excellent attendance and punctuality.
- Compliance with dress code policy.
- Professionalism.
- Maintains the confidentiality of data.
- Compliance with general Glidewell Laboratories policies and procedures listed in Employee Handbook.
- Maintains positive working relationship with other team members.
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| Minimum Skills or Experience Requirements: |
- High School Diploma or GED.
- Proficient in English verbal communication skills.
- Ability to read and compose written materials with proper English grammar and punctuation.
- Reliability, dependability and flexibility.
- Communicates effectively and works cooperatively with colleagues, management and other departmental representatives.
- High familiarity of QC standards, procedures and applicable techniques.
- Good hand-eye coordination.
- Ability to do precise and detailed work; ability to concentrate.
- Creativity for form and design.
- Multi-task oriented.
- Problem solving abilities.
- Time management skills.
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| Special Requirments / Certification: |
| None. |
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| Physical Demands and Environmental Conditions |
| This is primarily a manufacturing environment with moderate noise levels and no direct exposure to hazardous physical substances. Finger dexterity is needed to access, enter and retrieve data using a computer keyboard and standard office equipment. The position occasionally reaches for cases, pushes carts, pulls drawers to retrieve information, walks around the designated area and lifts cases that weigh no more than ten pounds. |
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| Employment at Will: |
| Unless expressly proscribed by statue or contract, your employment is “at will”. All Glidewell Laboratories employees are at will, which means theymay be terminated at any time and for any reason, with or without advance notice. Employees are also free to quit at any time. Any employment relationship other than at will must be set out in writing and signed by the President of the Company or the Vice President of Human Resources. |
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