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Where is the nearest DHL Drop Box or Drop Off facility?
Option 1: Click here to use DHL's "Locations" application.
Option 2: Call us at 1-800-854-7256.
How can I schedule a pickup of my DHL package?
Option 1: Click here to schedule your pickup.
Option 2: Call us at 1-800-854-7256.
How can I order additional shipping supplies?
Option 1: Click here to order shipping supplies.
Option 2: Call us at 1-800-854-7256.
We pre-print your airbills with all of Glidewell Laboratories' information to help avoid incorrect billing.
How can I track my shipment?
Option 1: Click on the "My Account" button. Registered users can track cases by using our On-Line Case Information. Simply find the patient and click on the DHL button which will direct you to your tracking result.
Option 2:
Call us at 1-800-854-7256.
I was billed by DHL for a shipment that I sent you. How can I have this rebilled?
Do not pay the invoice from DHL. Call Linly Ho (1-800-854-7256 ext. #656, fax 1-800-411-9722) and forward the invoice to Glidewell Laboratories. You will receive a letter with a reference number after we rebill the invoice.
If you have a comment or suggestion regarding packaging, please e-mail us at mail@glidewelldental.com
or call 1-800-854-7256, extension #656.
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Canadian FAQ's click here. |